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Identify Asset, Location, Issue, Trade, Time of issue, Priority, Requestor, Guest Affected, Guest mood, Due Date, Quality Assurance required, and many other fields.
Create service tickets with multimedia support (pictures, voice, video).
Define and configure any desired workflow with AIMS Business Rules to implement and streamline end-to-end Service Tickets management, communication and escalation system. You can even automate the creation of repetitive tasks based on certain criteria.
Help your crew stay on top of issues with messaging and follow-up features supporting on-screen notifications and alerts.
Traceability and accountability are enforced through a detailed audit trail feature.
Track your performance in real-time and identify potential areas for improvement with our user-friendly dashboards. Create and distribute reports manually or set them up to be generated automatically across all locations.
Teams on the field will save a lot of time by being able to see and respond to issues on the spot from anywhere, making issue resolution time go down.
Get accurate reporting that helps you have more control over operations to better identify trends, issues, and bottlenecks.
Communication flows in real-time allowing all involved teams to be updated instantly to ensure they act quickly, keeping all necessary details to maintain accountability.
Resolve issues and requests faster before the guest is inconvenienced allowing you to give them a better experience.
